FAQ


What type of hair does L Kouture Hair Co offer?

 

We specialize in 100% premium virgin human hair, sourced from trusted vendors and carefully selected for quality, softness, and longevity.


Is the hair true to length?

 

Yes. All bundles and wigs are true to length. For a fuller look, we recommend ordering multiple bundles.


 

 

Can the hair be dyed or bleached?


Yes. Our virgin hair can be dyed, bleached, and styled. For best results and to preserve quality, professional coloring is recommended.


 

 

How long does shipping take?


Orders typically ship within 4–5 business days. During high-demand periods or pre-orders, processing times may be longer. Tracking information will be sent once your order ships.


 


Do you offer pre-orders?


Yes. Some items are pre-order only. Pre-order details and estimated arrival times are clearly stated in the product description.

 

 


What is your return or exchange policy?



Due to the nature of hair products, all sales are final. We do not accept returns or exchanges once the hair has been used, altered, or removed from its original packaging.

 

 


Can I cancel or change my order after placing it?



Orders are processed quickly. Once an order is placed, we cannot guarantee cancellations or changes. Please review your order carefully before submitting.


 

 

How should I care for my hair?


We recommend:


  • Use sulfate-free products
  • Wash hair weekly or as needed
  • Avoid excessive heat
  • Store hair properly when not in use

Proper care can help your hair last 12 months or longer.

 

 


Do you offer wholesale or vendor information?


Yes. We offer exclusive vendor lists and business resources for entrepreneurs looking to start or scale their beauty business. These are sold separately and available on our website.


 

 

How can I contact customer service?


Customer support is available 24/7. Please use the Contact Us page or email us for assistance. We aim to respond within 24 hours.

 

 


Is L Kouture Hair Co a Black-owned business?

 

Yes. L Kouture Hair Co is a woman-owned, Black-owned brand, built to empower confidence, beauty, and entrepreneurship.